Partner Van Lines Frequently Asked Questions
How to select the right Mover?
Can clothes and other items be left inside
the furniture during the move?
Do I tip the movers?
Do you charge extra for moving large items
such as pianos?
What happens to my move, if it rains,
snows or the weather is bad?
Do the movers supply cartons?
When is the best time to move?
Can I pack my china, glass & crystal?
Can you move my plants?
Can you move my pets?
Can I move jewelry and other valuables?
How and when should I pay?
When should I call a moving
company?
Will you charge me for
the estimated quote or will it be more?
Q:How to select the right Mover?
A: A reputable, good mover should have an established
place of business, license and insurance. It is not wise to use a mover who is new
to the business. They may not know what they're doing. You want a mover who has
been in business for a while, who knows the business. Customer satisfaction is the
best tool to assess the quality of a mover.
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Q: Can clothes and other items
be left inside the furniture during the move?
A:We recommend that all clothes and items be emptied
from the furniture. This includes all desks, dressers, armoires,etc. This makes
the furniture much lighter and easier to move. It also limits wear and tear to your
furniture during the move.
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Q: Do I tip the movers?
A:Like all other service businesses, tipping is not
required. A tip is a reward for a job well done. Do not feel obligated to give a
tip if you feel it was not deserved.
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Q: Do you charge extra for
moving large items such as pianos?
A:Partner has no additional charges for moving pianos.
Piano moves and any other extraordinarily heavy furniture are all charged the same
way that regular moves are charged. We have professional piano movers that have
5+ years of piano moving experience.
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Q: What happens to
my move, if it rains, snows or the weather is bad?
A:We at Partner Service Center, will always honor our
moving commitment regardless of the weather condition. Unpredictable weather might
slow down the moving process but is unavoidable. If your move occurs on a day, when
the weather is acting up, our movers will take extra precautions to protect your
belongings, floors and carpeting from excess dirt and soil.
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Q: Do the movers supply
cartons?
A:We carry a variety of boxes and materials to pack
the contents of your home. These boxes are not free. We pay for them and will usually
charge you a discounted rate should you decide to use our supplies. However, if
you want to pack your belongings before the move, you can order some packing materials
from your relocation specialist. We do not recommend getting boxes from your local
grocery store. These boxes are often flimsy and many times carry insects because
it was surrounded by food. Always use double corrugated boxes, not single. The stronger
your boxes, the better chance your goods have surviving any mishaps, should they
occur.
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Q: When is the best time
to move?
A: If there is a choice, we suggest you avoid the summer,
beginning or end of the month or winter holidays. The heaviest demands are placed
during these periods.
However, you should move when it's most convenient for you. Factors involved in
the decision may include:
-
The urgency of the move.
-
Transferring children during the school term.
-
Separation of the family while the move is under way.
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Q: Can I pack my china,
glass & crystal?
A: Most people prefer to have their household possessions,
especially fragile items, professionally packed by a trianed mover. However, if
you decide to pack these items yourself, remember that the basic principles of good
packing include wrapping the items individually, providing plenty of cushioning
and making sure that the items stay intact. Be sure to select a sturdy container
with a lid. Place a 2 or 3inch layers of crushed paper on the bottom of the carton
as a cushion. Wrap each item individually with a soft material to provide a safe,
protective "padded nest". Pack the heaviest items on the bottom, empty ones next,
filling in empty spaces with crushed paper. Place plates on edge and glassware on
rims for maximum protection. Mark the carton "Fragile" and list the contents on
the outside. Be sure to seal the carton securely with tape.
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Q: Can you move my
plants?
A: Partner cannot accept responsibility for safely moving
your plants because they may suffer from a lack of water and light as well as probable
temperature changes while in transit. You may prefer to transport your house plants
in the family car.
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Q: Can you move my pet?
A: Pets cannot be carried on the moving van. Dogs, cats,
canaries and parakeets can usually be transported in the family car. If this isn't
convenient, Partner will be glad to suggest alternate ways to ship your pets safely.
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Q: Can I move jewelery
and other valuables?
A: Items of extraordinary value such as jewelery, money,
antiques and stamp collections can be included in your shipment, provided you notify
Partner of these items before packing or moving day. However, we strongly recommend
that you carry irreplaceable and expensive articles with you, or make other arrangements
for their transport.
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Q: How and when
should I pay?
A: Tariff provisions require that all charges be paid
before your shipment is unloaded at destination (unless prior arrangements have
been made for later billing). Payment for your move can be made by one of the following
methods: cash or Credit cards. Personal checks are not accepted.
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Q: When should
I call a moving company?
A: The earlier, the better. Although the actual crew
assignments may not be made until a few days before your move, it's wise to give
us from 2 to 4 weeks notice, if possible. The more lead time you can give us, the
more likely we will be able to meet your delivery schedule. If your pickup and delivery
dates are undecided due to factors such as lease expiration or a real estate closing,
you may choose a preferred service which will enable us to accommodate a reasonable
schedule based on your specific needs. You should discuss your specific pickup and
delivery requirements with your relocation counselor, who can advise you of the
types and costs of services available.
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Q: Will
you charge me the estimated quote or will it be more?
A: We will stand by our quote: given that the information
received from you is accurate, the price we charge you will be within the quote
(or lower if possible).
To learn more about
Bay Area Moving FAQ, Bay Area Moving Frequently Asked Question
please check the Movers page and our local Bay Area Moving Services
page.
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